You want to make sure that you do the exchange with an associate because they may need to record the transaction in order to reflect accurate inventory in the system. If you need to exchange a product, simply bring the unwanted purchase in its original condition back to any Eddie Bauer outlet or retail store to swap it with the correct item. So, what is Eddie Bauer’s outlet return policy? Eddie Bauer’s outlet store return and exchange policies are the same for both their outlet and regular retail stores. What if you purchased a product at an Eddie Bauer Outlet only to find you grabbed the wrong size or color and need to exchange it? Will Eddie Bauer honor an exchange? The Eddie Bauer Outlet store usually offers way more options for all your outdoor needs than the regular retail store and they have some pretty killer sales to boot. The best I can do in light of these one sided details is I will not be supporting EB in future.People also ask, what is Eddie Bauer’s outlet return policy? I think these conditions are not reasonable and for that reason I am out. Five days to collect from USPS? Yet another inconvenience to the customer glossed over.Īll things being equal, and if time is not that important, how about EB not charge us for 21 days until we are certain what we ordered is what we wanted? I am not accepting the return shipping charge nor the delay in crediting my PP account. Charging to return the item (in my case a pair of pants that had an unusual color from that which I saw on the EB website). PayPal is deducted prior to receiving the merchandise yet we are not credited in a similar immediate fashion. Moreover, a flat fee return of $6 will be deducted from my purchase price. I do see on EB website to allow 21 days to receive and process a return. Today is 17Mar20 and nothing credited to my PayPal account. USPS tracking indicates then parcel was picked up on 05Mar20 by “the shipping agent”.
The call was answered within two minutes and the customer service representative verified that our clothing return did not need to have the original tags attached.ĭropped off a return (1pc 1 Lb.) at local USPS office on 29Feb20 We waited and eventually the call was transferred to a representative. You will have to enter your order number to proceed with the call. To speak with a representative about returns press #2. The customer service department is available 24 hours a day at 1-80. This RMA must be written on the outside of your package and you must pay for returning shipping to the Eddie Bauer return center.Ĭustomers have the right to request a refund if an item goes on sale within 14 days of purchase.
If you received your order through Canadian Post, you will need to contact customer service at 1-80 to request a Return Material Authorization for your return.
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“Every item we sell will give you complete satisfaction or you may return it for a full refund.” There is no time limit or special requirement associated with merchandise returns.
The merchandise return policy for Eddie Bauer is exactly one line. Groveport, OH 43199 Official Eddie Bauer Return Policy Simply address the package to the Eddie Bauer return department. Customers can also choose to pay the returning shipping, if desired. The Smart Label is attached to the packing slip that came with your package. The Smart Label automatically deducts $6 from the refund for items weighing less than five pounds and $8.50 for items weighing more than five pounds. Returning an item by mail: Customers can choose between the Smart Label or customer-paid shipping when returning an Eddie Bauer item by mail. Credit is given if the customer does not have the original receipt. Returning an item to an Eddie Bauer store: Bring the item you wish to return back an Eddie Bauer store ( find a store here ) and you will receive a refund to the original payment method or merchandise credit. Returning an ItemĪccording to the return policy tag line for Eddie Bauer, every item sold by the company is guaranteed to bring the owner satisfaction or the item can be returned for a refund.
Customers can purchase Eddie Bauer merchandise online and in Eddie Bauer stores, which have been around since the 1920s. Eddie Bauer has also partnered with Ford to create several Explorer editions.
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Write A Review How to Return or Exchange an Item at Eddie BauerĮddie Bauer is one of those outdoorsy-style stores that sells men’s, women’s and kid’s clothing, sporting goods equipment and more.
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